Terms and Conditions

 

General Provisions

Conditions specify and clarify the rights and obligations of the seller, the company's NEUK Ltd. Long Meadow is located 480 384 22 Vlach Pregnant, ID: 46682414, DIC: CZ46682414

 

These terms and conditions apply to the purchase of the online store www.neuk.cz (www.magnolia-deco.cz). Conditions specify and clarify the rights and obligations of the seller (operator, supplier) and purchaser (the consumers). All contractual relationships are entered into in accordance with the laws of the Czech Republic.

If a contracting party to the buyer - the consumer relationship is governed by the terms and conditions prepared the Civil Code (No. 40/1964 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.).

If a party to any other entity subject to the terms of trade relations prepared by the Commercial Code (No. 513/1991 Coll.), All as amended. By submitting a binding order, the buyer confirms that he is acquainted with these Terms and Conditions and complaint procedure, and agrees with them. The buyer is also adequately informed prior to placing an order on the possibility to get acquainted with business conditions and complaints procedure.

 

Definitions

Consumer contracts - purchase contract, work or other contracts under the Civil Code, if the parties are on the one hand and consumers on the other hand, the supplier respectively. seller.

Supplier / seller - a person who, in the conclusion of the contract and acting within their business or other entrepreneurial activities. It is a businessman who, directly or through other business supplies the buyer with goods or services.

Buyer - Consumer - a person who, in the conclusion of the contract and does not conduct business or other entrepreneurial activities. It is a natural or legal person who buys goods or services for purposes other than trading with them products or services.

The buyer - not the consumer - a person who, in the conclusion of the contract and acting within their business or other entrepreneurial activities. The buyers will be on commercial terms to the extent that it is involved and the Commercial Code.

Contract of sale - the buyer's order is a draft contract of sale and purchase agreement itself is the moment of delivery signed a binding agreement with the seller to the buyer's proposal (a binding confirmation of an order by the seller). From that moment between the buyer and the seller created mutual rights and obligations.

 

Delivery Conditions

Goods sent by delivery service DPD within 5 working days if the goods are in stock, otherwise the delivery time on mutual agreement - available on request. In the case of cashless payment for goods dispatch the order after receipt of payment to our bank account. For reasons of great interest in the goods may be delayed delivery. In this case, the consumer has the right to cancel the contract. The delay in delivery of goods or sold will be informed. In the event sold out of goods, the seller reserves the right to withdraw from the contract. Thank you for your understanding.

 

Delivery costs

The price we charge the shipping fee, which will always be pre-specified in individual orders and the customer agreed. In the case of cash on delivery are also charged shipping costs CZK 45.

Shipments that are returned to us as unclaimed, send back only on your request.

 

Warranty and Claims

The goods sold to purchasers who are not given in the warranty period of at least 6 months, according to the Commercial Code. The warranty period for consumers, according to the Civil Code, a minimum of 24 months from delivery.

 

To claim the goods resolves complaints procedure.

 

Withdrawal from the contract concluded by means of remote communication devices

 

If the buyer is a consumer, may within 14 days in accordance with § 53 paragraph 7 of the Civil Code, without giving any reason, cancel the contract and return the goods. We will refund your money for returned goods within 30 days of receipt of withdrawal. The precondition is receipt of returned goods. Supplier reserves the right to compensation for the actual cost of returning the goods. Send the appropriate amount to your account. If you require a replacement or a refund, send the product back with no signs of use, sound and preferably in original packaging with packing slip. When sending back to choose a suitable packaging to prevent damage to goods in transit. Returns also recommend insurance. Buyer is responsible for damage caused in transit due to improper packaging option, the seller returns in this case, the consumer purchase price less the cost of damages.

 

Buyer may not terminate pursuant to § 53 paragraph 8 Obč.Z from the contract:

a) the provision of services if their performance was started with agreement before the expiry of 14 days from receipt of benefits,

b) the supply of goods or services whose price depends on fluctuations of financial markets beyond the control of suppliers

c) the supply of goods adjusted as desired by the consumer or to his person and goods subject to rapid deterioration, wear and tear,

d) the delivery of audio and video recordings and computer programs, if the consumer violates their original packaging

e) delivery of newspapers, periodicals and journals,

f), consisting of game or lottery

 

Privacy Policy

Any use of personal data on customers neuk.cz (Magnolia-deco.cz) is governed by Act No. 101/2000 Coll. On the Protection of Personal Data as amended and other laws applicable in the CR. Customers in their free decision you make a purchase makes it clear that he is aware of all the above and consent to the processing of your personal information for business operators of this site. Providing personal data is voluntary, you are entitled to access to information and protection of the rights will belong to the extent permitted by law. This consent can be withdrawn in writing at any time.

NEUK, Ltd. the operator of this site (which also operates e-commerce) is the sole administrator and also a processor of personal data collected on this site, within the meaning of the Act. This information is considered strictly confidential and will not be sold, rented or otherwise shared with other entities other than provided for by this arrangement. The data necessary for the proper delivery of goods, we will only contract carrier (name, shipping address, phone number).

These pages contain a valid identity e-commerce operators and an updated list of contacts for customer relations.

 

Order

The order form from our customers require information which is used primarily as a contact for order processing, or to pay the amount.

 

 

Claims conditions

General Provisions

 

The complaints procedure in accordance with the provisions of Act No. 40/1964 Coll. Civil Code, as amended (hereinafter the "Civil Code") and Act No. 634/1992 Coll. On consumer protection, the manner and the basic conditions warranty for defective goods and claims of consumer safeguards. If the buyer is a businessman, and in accordance with Act No. 513/1991 Coll. Commercial Code.

Complaints procedure applies to complaints concerning defective goods, which is in warranty or is contradiction with the contract.

 

Guarantee

All products are provided in the warranty period of 24 months from the receipt of goods for consumers and 6 months for a buyer who is not the consumer (business). If a defect occurs during the warranty period, send the product along with the delivery note or other document showing the purchase of goods in our store (or copy) and give a description of the defect, and your desired method of resolving complaints. In another case the complaint will be dealt with in accordance with the law. Your complaint will be processed within 30 days of its application.

The warranty does not apply to goods for which expired on a claim warranty. In addition to wear things caused by normal use (eg, proportional to the material change of use) and to the defects caused by improper maintenance and use of the product. All products are sent through careful scrutiny.

At the request of the consumer, the seller is obliged to guarantee in writing (guarantee). If given more than the statutory warranty, the seller it shall determine the conditions and extent of extended warranties.

 

Rights arising from the statutory warranty

The warranty period is extended by a period during which the goods were repaired under warranty. In the case of exchange of goods the buyer acquires a new guarantee of 24 months.

According to the nature of the defect, the consumer of the guarantee the following rights:

- If the defect is corrected, the right to free, fair and timely repair of the defect, the right to exchange defective goods or defective parts, if not because of the disproportionate nature of the defect, and if such a procedure possible, the right to a reasonable discount from purchase price or withdraw from the contract

- In case of irreparable defect preventing proper use of goods, the right to exchange defective goods or to withdraw from the contract

- In the case of removable defects occurring in large numbers and repeatedly to prevent and correct use of the goods, the right to exchange defective goods or to withdraw from the contract

- In the case of other faults and unrecoverable unless exchange of the right to a reasonable discount on the purchase price or withdraw from the contract

 

Conflict with the contract

The seller is responsible for the buyer to sell the thing is to take over the buyer in accordance with the contract, in particular, it is free of defects. Accordance with purchase agreement means that the thing sold has the quality and properties required by the contract, the seller, manufacturer or its representative, or on the basis of their expected by the ads, or the quality and properties for the usual thing of this kind that meets the requirements of the laws is the corresponding quantity, measure or weight, and corresponds to the purpose, the seller for the use of case stated or for that matter is usually used.

In the event that the thing to take over the buyer is not in conformity with the contract (hereinafter referred to as "conflict with the contract"), the buyer has the right to the seller free of charge, promptly put the product in accordance with the purchase contract, and according to by exchanging the buyer, or repair, unless such procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. This does not apply if the buyer about the conflict with the contract knew or conflict with the contract he has caused. Conflict with the purchase agreement, which will take effect within six months of the takeover is considered the inconsistency in its takeover, if not in the nature of the case or if it is proven otherwise.

 

If you have received (and) from our mail order a different product than you ordered (a) (inadvertent confusion in product packaging), or you have received (a) the product is defective, send it back, preferably in original packaging with packing slip (or copy) and give a description of the defects. We will send you a free product is correct (or perfect). When sending back to choose a suitable packaging to prevent damage to goods in transit. Customer delivers defective goods at your own risk, to address the seller.